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The quality issues observed in construction practices are addressed in a report called the non-conformance report or the non-conformity report (NCR). An NCR explains the deviation of a specific construction work or task from the required standards and specifications.

An NCR is a part of quality control processes in construction. It explains in detail the problem, its occurrence, and the preventive measures for the future.

Format for NCR for Quality Control
Figure-1: A Typical Format for NCR for Quality Control

It is a document that states any resolution made with the customer. It also records the corrections made to the activities.

This article explains some of the vital information for developing NCR reports along with their elements and features.

 NCR Report Elements

The necessary information required for an NCR report includes:

  1. The reason for developing the NCR report
  2. Why the work or activity went wrong
  3. Preventive measures
  4. Explain the corrective action taken
  5. All key players involved in the NCR report
  6. The work specifications that are affected

Details of Non-Conformance Report

A non-conformance report can be issued during different scenarios in the construction phase. Some of the typical situations when an NCR is issued are mentioned below:

  1. Work that was not constructed as per the standard construction drawings
  2. Works that do not follow the required tolerances as per the standard project specifications
  3. When actions are performed as per non-approved methods or standards
  4. When the approved testing and inspection is not performed
  5. When the test results do not meet the recommended standards
  6. When the construction material used is not accepted as a substitute
  7. When the constructed design is not realistic
  8. When the project team identifies quality defects
  9. When the approved procedure was not followed

Issuing an NCR

The non-conformance report is supposed to be issued by the project team. The developed NCR report must include information and details that would not result in future debate. Necessary backup must be prepared to prove the authenticity of the data.

An NCR report can train the employees to help them prevent any similar situation from repeating.

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Dealing with Non-Conformity Report (NCR) in Construction

When any work receives NCR, the following step must be followed for quick resolution:

  1. As soon as a job is given an NCR, it is necessary to meet the person who issued the statement to discuss the issue and bring a corrective action.
  2. Implement the corrective action.
  3. Perform inspection to find out whether the problem has been solved.
  4. Develop a formal letter or document that outlines the reason behind receiving the NCR report and the steps to resolve the issue.
  5. Explain the actions taken to avoid the problem from recurring.
  6. The report must be accepted and signed off by the counterpart.

FAQs

What is an NCR in construction?

The quality issues observed in construction practices are addressed in a report called the non-conformance report or the non-conformity report (NCR). An NCR explains the deviation of a specific construction work or task from the required standards and specifications.

Who can issue an NCR?

The project team members are supposed to issue the non-conformance report. The developed NCR report must include information and details that would not result in future debate. To prove the authenticity of the information, the necessary backup must be prepared.
An NCR report can be used to train the employees to help them prevent any similar situation from happening again. In most cases, the project team members train the employees.

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